1. Overview

At Loyara Store, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may be eligible for a return or refund in accordance with this Return & Refund Policy.

2. Return Eligibility

We accept returns for most items purchased on https://loyara.store/ under the following conditions:

  • The item must be returned within 30 days from the delivery date.
  • The item must be unused, in its original packaging, and in the same condition as received.
  • Proof of purchase (order number or receipt) is required for all returns.
  • Certain items may not be eligible for return, including:
    • Perishable goods
    • Personalized or custom-made items
    • Digital/downloadable products
    • Items marked as Final Sale

3. Return Process

To initiate a return:

  1. Contact us at Support@loyara.store or call (406) 969-3777 with your order number.
  2. Our support team will review your request within 1–2 business days.
  3. If approved, we will provide a Return Merchandise Authorization (RMA) and return instructions.
  4. Ship the item to the return address below. Items returned without an RMA may not be accepted.

Return Address:
5555 Sky Pkwy, Sacramento, CA 95823, USA

4. Return Shipping Costs

  • If the return is due to our error (e.g., defective, incorrect, or damaged item), we cover the return shipping cost.
  • If the return is due to reasons such as “changed mind,” “ordered wrong item,” etc., the customer is responsible for return shipping unless otherwise stated.

5. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method.
  • Please allow 3–7 business days for the refund to appear depending on your bank or card issuer.
  • Shipping costs (if applicable) are non-refundable, except when the return is due to our error.

6. Exchanges

We allow exchanges for eligible items.
If you want to exchange an item, please contact us at Support@loyara.store.
Exchanges are processed after the original item is received and inspected.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

  1. Contact us within 7 days of delivery.
  2. Provide photos or videos showing the issue.
  3. We will offer a replacement or a full refund at no cost to you.

8. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Downloadable software/products
  • Personal care items
  • Clearance or final sale products

9. Cancellations

Orders may be canceled before shipment.
If your order has already shipped, please follow our return process.

10. Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us:

Website: https://loyara.store/

Email: Support@loyara.store

Phone: (406) 969-3777

Return Address: 5555 Sky Pkwy, Sacramento, CA 95823, USA